FAQ

At BJGRETAIL LTD, we understand that choosing furniture is an important decision. To make your shopping experience smooth and reassuring, we’ve gathered answers to some of the most common questions from our customers.

🛒 Orders & Payments

Q: How do I place an order?
A: Simply browse our collection, add your chosen items to the cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an order confirmation email.

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, as well as secure online payment options listed at checkout.

🚚 Shipping & Delivery

Q: Do you deliver outside the UK?
A: Yes, we ship internationally. UK delivery is £5.99 (free over £50), international delivery is £15 (free over £200).

Q: How long will delivery take?
A:

  • UK orders: 3–7 business days

  • International orders: 7–15 business days (depending on customs clearance)

Q: How can I track my order?
A: Once your order is dispatched, you’ll receive a tracking number by email to follow your parcel’s journey.

📦 Returns & Refunds

Q: What is your return policy?
A: We offer 30 days of free returns. If you’re not completely satisfied, simply contact us and we’ll guide you through the process.

Q: How do I arrange a return?
A: Please email info@bjgretailltd.shop with your order number and reason for return. Our team will provide instructions and a return label.

Q: When will I receive my refund?
A: Refunds are processed to your original payment method within 5–7 business days after we receive and inspect the returned item.

🪑 Products

Q: Are the colours and sizes exact?
A: We make every effort to display our products accurately. However, due to natural materials and screen variations, slight differences in colour or texture may occur. Measurements are always provided to help you plan your space.

Q: Do your cabinets require assembly?
A: Some of our furniture may require light assembly. If so, clear instructions will be provided with your order.

📞 Customer Support

Q: How can I contact you?
A:

  • Email: info@bjgretailltd.shop (response within 24 hours)

  • Phone: +44 117 480 6214 (Mon–Fri, 9:00 AM – 6:00 PM GMT)

Q: Do you have a physical showroom?
A: We operate primarily online. Our registered office is in Bristol, England, but visits are by appointment only.

✨ Still Have Questions?

If your question isn’t listed here, don’t hesitate to reach out — we’d be delighted to assist.

📧 info@bjgretailltd.shop
📞 +44 117 480 6214

✨ At BJGRETAIL LTD, we believe every question deserves a thoughtful answer — because your home deserves thoughtful care.